If you’re looking for a high-end shopping experience, Neiman Marcus is the place to go. But what about price matching? Can you get a lower price on an item if you find it somewhere else?
Neiman Marcus conditionally offers a price match for their items, even though it can be hard to find an official policy online. The best way to have the company honor a price match is by starting a live chat with a representative. The representative will verify the competitor’s price and make an adjustment for you during the session.
In this blog post, we’ll take a good look at Neiman Marcus policies so that you can get the best deal possible, as well as share other ways to save big on your next Neiman Marcus purchase.
How to Get a Price Match at Neiman Marcus
Neiman Marcus does honor price matching under certain conditions, even if it’s difficult to find an official policy online. However, due to the unclear nature of this offering, it is subject to change at any time.
The best way to get a price match is by starting a live chat with customer service.
There isn’t a direct link to the live chat feature, but you can access it by going to the “contact us” section of the Neiman Marcus site and finding the chat button at the lower-righthand side of the page.
You can alternatively speak with a representative by calling 1-888-888-4757 or emailing a customer service representative at CustomerCareNM@neimanmarcus.com.
You can also call an associate at a brick-and-mortar store, but they may not have the authority to honor a price match on the spot.
When you request a price match, you’ll need to provide the URL of the competitor’s website where you found the lower price, as well as the item number or product name.
The customer service representative will verify the price and make an adjustment during the chat session.
Keep in mind that Neiman Marcus only offers price matching on identical items (e.g., same style, color, size), and the competitor’s website must be an authorized retailer of the brand.
This means no third-party sellers on sites like Amazon, or eBay.
It’s unlikely that certain sale offers such as buy one get one free (BOGO) or doorbusters will be honored. The same goes for clearance items, which are final sales and not eligible for price adjustments.
Additionally, Neiman Marcus reserves the right to modify or discontinue its price match policy at any time without notice.
Does Neiman Marcus Have a Price Adjustment Policy?
Yes, Neiman Marcus does have a price adjustment policy. If you purchase an item and it goes on sale within 10 days, you can receive a refund for the difference in price.
This is handled remotely, and the company encourages you to call them at 1-888-888-4757 for any additional questions or requests for an adjustment.
To get a price adjustment, have your order number ready and call customer service within the ten-day window. You’ll also want to have proof of the sale in case the customer service representative asks for it.
Neiman Marcus last updated their price adjustment policy on March 29, 2019, and it can be found here.
What About Price Errors?
Price errors may happen if an item is incorrectly priced on the Neiman Marcus website or in-store. If you purchase an item advertised at a lower price than what it’s selling for, you will be charged at the lower price.
If an item was advertised at a higher price than the actual amount, you will automatically be charged the lower error price.
If you have any issues with these prices, make sure to screenshot and document the error and submit it to Neiman Marcus’ customer support team immediately.
Other Ways to Save At Neiman Marcus
In addition to price matches and adjustments, there are several other ways you can save money on your next Neiman Marcus purchase.
1. Take Advantage of Free Returns and Exchanges
Neiman Marcus offers free returns and exchanges on all items, both in-store and online. If you’re not happy with your purchase, simply return it within 30 days for a full refund.
To make a return, simply fill out the return form online and include it with your package. You can also return items to a Neiman Marcus store near you.
Returns and exchanges are important to ensure that you don’t have unused products taking up space in your home. If you’re not satisfied with an item, take advantage of Neiman Marcus’ return policy and get your money back.
Additionally, if you need to exchange an item for a different size or color, Neiman Marcus will cover the cost of shipping both ways. This is a great way to avoid having to pay for return shipping if you’re not happy with your purchase.
2. Apply for the InCircle Capital One Credit Card
If you regularly shop at Neiman Marcus, you may want to consider applying for the InCircle Capital One Credit Card. This card offers several perks, including:
- Up to a $100 InCircle Reward certificate when you earn 10,000 InCircle points
- An InCircle concierge that can help you with personal shopping, event planning, and more
- Double InCircle points on all Neiman Marcus and Bergdorf Goodman purchases
- No annual fee
- The Perk Card which contains 100s of additional benefits and upgrades
- Member’s only offers and discounts
You can apply for either the Neiman Marcus credit card or the Bergdorf Goodman card, which both offer similar benefits.
3. Take Advantage of Free Shipping
Neiman Marcus offers free standard shipping on most. They also arrive within two business days after shipping, so you could save time and money by shopping online.
4. Shop Off Season
If you’re looking for clothing, consider shopping off-season. This is when retailers are trying to clear out old inventory to make room for new items, so you can often find great deals on clothing and accessories.
For example, summer clothes will go on sale in late August or early September, while winter clothes will go on sale in late February or early March.
Of course, you won’t be able to wear the clothes right away, but if you plan ahead, you can save a lot of money by shopping off-season.
5. Save Time With Curbside Pickup
If you’re short on time, Neiman Marcus offers curbside pickup at select locations. This service allows you to shop online and then pick up your purchase in-store without having to wait in line.
To use this service, simply select “pick up in store” at checkout and then choose the “curbside pickup” option. Have a printout of your email or have it ready on your phone to show the associate when you arrive.
You can also use this service for returns as well. If you have an item that you need to return, simply select “return to store” at checkout and then choose the “curbside pickup” option.
6. Use Rakuten for Up to 10% Cashback
Rakuten is a cashback site that offers up to 20% cash back at select retailers. Neiman Marcus is one of the retailers that offer a discount through this platform.
Cashback offers fluctuate over time, but Marcus Neiman offers a higher dividend that averages around 10%
To use Rakuten, simply sign up for an account and then search for Neiman Marcus. Once you find the store, click “shop now” and you’ll be redirected to the Neiman Marcus website.
From there, you can shop as usual and the cashback will be applied to your account. Once you reach a certain amount, you can withdraw the money and put it back into your account.
The Bottom Line
Neiman Marcus is a high-end retailer, so it’s helpful to be able to leverage discounts and deals when shopping there. By taking advantage of the tips above, you can save money on your next Neiman Marcus purchase.